Qatar Airways denied boarding to breastfeeding infant after issuing boarding pass; court awards Rs 10 lakh
- Posted on July 21, 2026
- By The Times of India
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- 1 min read
In brief
Kerala's consumer court has ruled against Qatar Airways for service violations and unfair commercial practices. The airline controversially denied boarding to a family with two children, including a 10-month-old nursing infant, on a Kochi-Italy flight despite previously issuing valid boarding passes. The court awarded Rs 10 lakh in compensation, highlighting significant gaps in the airline's passenger handling procedures and customer care standards.
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Qatar Airways denied boarding to breastfeeding infant after issuing boarding pass; court awards Rs 10 lakh
NEW DELHI: A consumer commission in Kerala has held Qatar Airways guilty of deficiency in service and unfair trade practice after the airline denied boarding to a family's two children, including a 10-month-old breastfeeding infant, during their return flight from Kochi to Italy despite issuing them boarding passes.
