Paid for 90g detergent, got only 70g; consumer wins Rs 50,000
- Posted on July 20, 2026
- By The Times of India
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- 1 min read
In brief
A landmark consumer protection ruling from Uttarakhand's State Commission addresses deceptive packaging practices in the detergent industry. The case highlights how major corporations like HUL may short-fill products while maintaining standard packaging, affecting thousands of consumers. Despite reducing the original compensation, the court's decision establishes important precedent for holding multinational companies accountable for underweight products and reinforces consumer rights in India's rapidly growing FMCG sector.
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Paid for 90g detergent, got only 70g; consumer wins Rs 50,000
NEW DELHI: The Uttarakhand State Consumer Disputes Redressal Commission in its July 15 order has held Hindustan Unilever Limited (HUL) liable for selling an underweight Surf Excel detergent pouch. However, while hearing HUL's appeal against a 2023 district commission order, the state commission reduced the compensation awarded to the consumer.
