Meta Used Humans to Help Its AI Make Calls. There Is Reportedly Internal Backlash Over Privacy Risks.
- Posted on September 23, 2026
- By International Business Times
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- 1 min read
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Meta Used Humans to Help Its AI Make Calls. There Is Reportedly Internal Backlash Over Privacy Risks.
Internal company posts show that Meta quietly introduced a system known as a "human concierge," which routes some requests from its AI assistant to people who complete the calls themselves.