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Inside Ikea’s big bet on humans in the age of AI

  • Posted on July 30, 2026
  • By Fortune
  • 0 Views
  • 1 min read
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Inside Ikea’s big bet on humans in the age of AI
Inside Ikea’s big bet on humans in the age of AI

After rolling out a customer service bot, the Swedish retailer is remaking—not replacing—its workforce.
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Author
Fortune

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