Apurva Shrivastava transformed a simple observation into a billion-dollar venture. The MIT-educated entrepreneur, who gained firsthand experience in his family's Michigan service business, identified a critical pain point: missed customer calls costing companies revenue. His AI-powered platform Avoca now revolutionizes how home service businesses capture and manage customer interactions, preventing lost opportunities and boosting profitability. The startup's recent unicorn status reflects investor confidence in solving a widespread industry challenge.

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