Consumer court pulls up internet provider over repeated outages, awards Rs 10,000 to customer
- Posted on July 24, 2026
- By The Times of India
- 1 Views
- 1 min read
In brief
A Himachal Pradesh consumer court has taken action against Reliance JioFiber, imposing a Rs 10,000 penalty for persistent connectivity failures and inadequate customer service response. The July 21 ruling determined the telecom provider violated consumer rights through repeated service disruptions and unresolved grievances. The judgment reinforces consumer protection standards in India's broadband sector and mandates the company restore services without additional charges.
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Consumer court pulls up internet provider over repeated outages, awards Rs 10,000 to customer
NEW DELHI: A district consumer commission in Himachal Pradesh has ordered Reliance JioFiber to pay Rs 10,000 in compensation to a Shimla woman after finding that repeated internet service disruptions went unresolved despite multiple complaints. In its July 21 order, the commission held the company guilty of deficiency in service and unfair trade practice and directed it to restore the consumer's internet connection without any additional charges.
