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Chatbots Were Supposed To Help Taxpayers But IRS Can’t Prove They Work

Posted on June 24, 2026
By Forbes
1 Views
1 min read

Chatbots Were Supposed To Help Taxpayers But IRS Can’t Prove They Work

IRS chatbots were supposed to reduce phone pressures. But the Treasury Inspector General for Tax Administration, or TIGTA, found the IRS cannot prove they work.