British Gas apologises to disabled pensioner after wrongly charging £2K for gas bill and making court threat
- Posted on August 19, 2026
- By Evening Standard
- 2 Views
- 1 min read
In brief
British Gas has issued a formal apology to a disabled pensioner following a significant billing error that resulted in an erroneous £2,000 charge. The utility company also initiated inappropriate legal proceedings against the customer despite the billing mistake. This incident highlights concerns about customer service standards and the vulnerability of elderly individuals in dealings with major utility providers. The resolution underscores the importance of transparent billing practices and proper verification procedures before pursuing legal action.
Summary auto-generated by AI from the original publisher's content. Editorial standards.
British Gas apologises to disabled pensioner after wrongly charging £2K for gas bill and making court threat
British Gas has apologised to Jose Bell after he was mistakenly charged and threatened with court action
