Air India Express ordered to pay Rs 27,000 after bicycle put on baggage belt despite special care fee
- Posted on September 18, 2026
- By The Times of India
- 1 Views
- 1 min read
In brief
A Karnataka consumer court has ruled against Air India Express for mishandling a passenger's bicycle despite charging a premium fee for specialized equipment care. The airline was ordered to refund the Rs 2,000 handling charge and compensate the customer with an additional Rs 25,000 for service failure and legal expenses. This landmark decision highlights airlines' accountability regarding passenger belongings and special handling services.
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Air India Express ordered to pay Rs 27,000 after bicycle put on baggage belt despite special care fee
A district consumer commission in Karnataka has directed Air India Express to refund Rs 2,000 charged for special handling of a bicycle and pay another Rs 25,000 as compensation and litigation costs to a passenger. The commission found deficiency in service after the passenger’s bicycle was placed on the regular baggage belt despite payment for special equipment handling.
