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AI penetration doubles in India's retail GCCs, but senior talent remains scarce

Posted on July 8, 2026
By Business News Today
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1 min read

AI penetration doubles in India's retail GCCs, but senior talent remains scarce

Artificial intelligence penetration in India's retail Global Capability Centres (GCC) has doubled, yet AI professionals still represent fewer than one in 20 employees, according to a report by TeamLease Digital. The findings highlighted a stark capability mismatch even as India scales its presence globally, holding 180 centres and over 270,000 professionals.