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Toronto planning 'simpler, more intuitive' AI chatbot for city's 311 service

Posted on June 16, 2026
By The Toronto Star
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1 min read

Toronto planning 'simpler, more intuitive' AI chatbot for city's 311 service

"People want to get information quicker," said the city's executive director of customer experience, explaining that the 311 chatbot's rollout is expected by the end of September.