Why outages like Verizon’s are such a big deal
- Posted on January 15, 2026
- By CNN
- 2 Views
Why outages like Verizon’s are such a big deal
Tess Coward, a 27-year-old PR professional based in New York City, woke up feeling under the weather on Wednesday. But without the ability to make phone calls or receive text messages, she couldn’t get in touch with her doctor or log into the provider’s patient portal.
