Viral Video: Passenger calls 139 to complain about overcharging Rs 5 for water bottle; Railways orders refund, fines caterer Rs 1 lakh

Indian Railways fined a catering service Rs 1 lakh. A passenger was overcharged for a bottle of water on the Pooja SF Express. The passenger filed a complaint through the railway helpline number 139. The catering service refunded the extra amount. Indian Railways confirmed the fine and highlighted its zero-tolerance policy against overcharging.