‘This is so heartbreaking’: Southwest destroys woman’s $368 Beis luggage. Then she tries to file a replacement claim

Checking a bag is already a leap of faith, but checking a $368 Beis suitcase feels like tempting fate. One Southwest passenger learned that the hard way after her trendy luggage came off the carousel completely wrecked. This, in turn, kicked off a bureaucratic nightmare. She allegedly had to surrender the bag, haul her life around in two flimsy duf...