The CEO of Shangri-La Hotels explains the core of Asian hospitality: Not ‘silver candlesticks,’ but ‘warmth and attention to detail’
- Posted on November 20, 2025
- By Fortune
- 4 Views
The CEO of Shangri-La Hotels explains the core of Asian hospitality: Not ‘silver candlesticks,’ but ‘warmth and attention to detail’

At the Fortune Innovation Forum, Shangri-La CEO Kuok Hui Kwong noted that most of their guests now come from Asia.