Sales Vet Furlong: Southwest Changes Are Corp. Opportunity

Former United Airlines sales executive Aileen Furlong joined Southwest Airlines in early January as its VP of sales, a position that includes oversight of Southwest Business. In mid-May, Furlong talked with BTN's Donna M. Airoldi about her new role, NDC, corporate booking trends and the effect of upcoming changes like assigned seating and extra legroom on corporate contracting.