RBI Guv Shaktikanta Das raises concerns over complaints being misclassified as 'customer queries' by banks
- Posted on November 18, 2024
- By Business News Today
- 2 Views
RBI Guv Shaktikanta Das raises concerns over complaints being misclassified as 'customer queries' by banks
Reserve Bank Governor Shaktikanta Das voiced concerns over banks miscategorizing customer complaints as "queries" and urged bank boards to prioritize customer centricity. He emphasized the importance of trust in banking and addressing concerns to ensure the industry's stability and growth.
