Forget Drones: Why Swiggy is betting its future on generative AI instead
- Posted on January 20, 2026
- By Financial Express
- 4 Views
Forget Drones: Why Swiggy is betting its future on generative AI instead
Kapoor said generative AI is being used to analyse customer service interactions in real time, allowing the company to assess the quality of conversations and respond immediately. “That’s the power that Gen AI is unleashing,” he said.
