Cabinet Secretary puts grievance redressal on top; PMO-style oversight in works
- Posted on June 18, 2025
- By Business News Today
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Cabinet Secretary puts grievance redressal on top; PMO-style oversight in works

The Union Cabinet Secretary is pushing ministries to revamp grievance redressal, mirroring the PMO's oversight by senior officers for more effective handling of public concerns. The Income Tax Department and CBIC are now under the Directorate of Public Grievances' purview, ensuring time-bound responses to unresolved issues.