Backlog of airline complaints hinders transport agency’s ability to protect passengers
- Posted on January 9, 2025
- By The Globe and Mail
- 2 Views
Backlog of airline complaints hinders transport agency’s ability to protect passengers
Outstanding complaints reached 80,500 in the fall, up 469 per cent from 2018-19, while disgruntled travellers are increasingly turning to small-claims court for compensation and damages
