64% of consumers prefer AI in customer support, 53% favour hybrid Human-AI solutions; Kapture CX Report
- Posted on November 13, 2024
- By Financial Express
- 1 Views
64% of consumers prefer AI in customer support, 53% favour hybrid Human-AI solutions; Kapture CX Report
While hybrid support systems were the most popular, 30% of respondents preferred human-only support, particularly in industries like healthcare and financial services, where empathy and trust are crucial.
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