41% of contact centre experts rank AI powered sentiment analysis as the top CX solution, reveals Kapture CX survey
- Posted on September 17, 2024
- By Financial Express
- 2 Views
41% of contact centre experts rank AI powered sentiment analysis as the top CX solution, reveals Kapture CX survey
AI-powered sentiment analysis, routing optimisation, and self-service chatbots are transforming customer support, reveals Kapture CX survey, as businesses increasingly rely on AI to enhance personalised service delivery
