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Workers abused every day by customers because Government is failing to take issue seriously, industry boss warns after Marks and Spencer leads condemnation over recent shop riots

Posted on April 3, 2026
By Daily Mail
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Workers abused every day by customers because Government is failing to take issue seriously, industry boss warns after Marks and Spencer leads condemnation over recent shop riots

Jo Causon, chief executive of the Institute of Customer Service, said workers are being abused daily, with not enough done to protect them. It follows shocking scenes of mob behaviour in Clapham this week.