Tom Dowling: AI can transform Chicago’s 311 system from a ‘black hole’ into something that actually works
- Posted on August 5, 2026
- By Chicago Tribune
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- 1 min read
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Tom Dowling: AI can transform Chicago’s 311 system from a ‘black hole’ into something that actually works
A modern voice agent can resolve routine 311 requests instantly, at any hour, in any language.
