The world’s largest health and beauty retailer says AI will make shopping ‘more human, not less’
- Posted on September 12, 2026
- By Fortune
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- 1 min read
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The world’s largest health and beauty retailer says AI will make shopping ‘more human, not less’
The biggest risk with AI, warns AS Watson CEO Malina Ngai, is using it to polish today's processes. Do that, and "you get a version of yesterday."
