Return on relationships: why the future of banking is more human than ever
- Posted on August 21, 2026
- By The Independent
- 1 Views
- 1 min read
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Return on relationships: why the future of banking is more human than ever
As technology automates routine transactions, businesses are demanding a return on relationships. Lucy Tobin talks to Amanda Murphy, CEO of Business & Commercial Banking at Lloyds, about why the future of commercial banking relies on human empathy, local knowledge and walking the factory floor
