Ordered wedding dress on Instagram but it never arrived: Consumer court orders boutique to pay Rs 36,880
- Posted on July 28, 2026
- By The Times of India
- 1 Views
- 1 min read
In brief
A Kerala consumer court established a landmark precedent by holding social media-based businesses accountable to the same consumer protection standards as traditional retailers. The ruling mandated compensation of Rs 36,880 to a customer who paid for two wedding dresses but received only one, with the boutique failing to deliver or refund despite multiple assurances. This decision reinforces that digital commerce platforms cannot evade legal responsibilities simply because transactions occur online.
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Ordered wedding dress on Instagram but it never arrived: Consumer court orders boutique to pay Rs 36,880
NEW DELHI: A district consumer commission in Kerala, on July 17, ordered an Instagram-based boutique to pay compensation to a woman after finding that it took full payment for two wedding dresses but delivered only one, and never refunded the money for the other despite repeated promises. The commission held that sellers doing business over social media are bound by the same consumer protection laws as any other shop, and cannot dodge their duty to deliver or refund just because the deal happened on Instagram.
