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Oprah and the Bush family are fans of these $950 jigsaw puzzles. Here’s how a lifelong customer saved the company

  • Posted on October 12, 2026
  • By Fortune
  • 1 Views
  • 1 min read
In brief

When Chris Danner acquired Elms Puzzles in 2023, the heritage brand was struggling financially. Rather than pursuing mass production strategies, Danner pivoted toward premium craftsmanship and innovative business models. The company now employs skilled artisans creating high-end jigsaw puzzles that attract celebrities and affluent collectors. A subscription-based rental service has emerged as a significant revenue driver, allowing customers to experience luxury puzzles without permanent ownership. This strategy demonstrates how niche brands can thrive by emphasizing quality and exclusivity over volume.

Summary auto-generated by AI from the original publisher's content. Editorial standards.

Oprah and the Bush family are fans of these $950 jigsaw puzzles. Here’s how a lifelong customer saved the company
Oprah and the Bush family are fans of these $950 jigsaw puzzles. Here’s how a lifelong customer saved the company

Chris Danner bought Elms Puzzles in 2023 as it was faltering. By competing on craft instead of scale, the tiny company has grown its team of master cutters and turned luxury puzzle rentals into a growth engine.
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Author
Fortune

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