Lloyds issues update on ‘goodwill payment’ after major app glitch affecting Halifax and Bank of Scotland customers
- Posted on April 28, 2026
- By The Independent
- 0 Views
- 1 min read
Lloyds Banking Group has announced compensation measures following a significant technical outage that disrupted mobile banking services across Halifax and Bank of Scotland platforms. The incident prevented customers from accessing their accounts and conducting transactions. In response to the widespread disruption, the bank has committed to issuing goodwill payments to affected users. This move reflects Lloyds' effort to maintain customer trust and address the frustration caused by the service interruption. Details regarding the compensation scheme and affected account holders remain under review.
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Lloyds issues update on ‘goodwill payment’ after major app glitch affecting Halifax and Bank of Scotland customers
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