IndiGo ordered to pay Rs 60,000 after passenger misses flight over ticket without terminal details
- Posted on August 5, 2026
- By The Times of India
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- 1 min read
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IndiGo ordered to pay Rs 60,000 after passenger misses flight over ticket without terminal details
NEW DELHI: A Chhattisgarh district consumer commission, in an order dated July 21, held IndiGo liable for deficiency in service after a passenger missed his flight because neither his ticket nor the SMS informing him of a revised departure time mentioned the terminal from which the flight would depart. Holding that the airline failed to provide complete information to the passenger, the commission directed it to pay Rs 60,000 as compensation, litigation costs and damages for mental agony.
