'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start
- Posted on April 1, 2026
- By CNBC
- 3 Views
'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start
Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds.
