Contributor: It's not just you. Being a consumer really has become hellacious
- Posted on April 8, 2026
- By Los Angeles Times
- 10 Views
Contributor: It's not just you. Being a consumer really has become hellacious
'Customer service' has all but eliminated on-site staff with decision-making power and has normalized elaborate, time-consuming dispute-resolution practices that put the onus on the customer.
