Bus takes different route, passenger misses flight; consumer commission orders Rs 73,000 payout
- Posted on August 19, 2026
- By The Times of India
- 2 Views
- 1 min read
In brief
An Andhra Pradesh consumer commission has ruled in favor of a passenger who missed his flight to Delhi after a travel company deviated from the agreed route, causing significant delays to Bengaluru. The tribunal awarded Rs 73,000 in damages, including compensation for psychological distress and legal expenses. This landmark decision underscores the importance of service accountability in the travel industry and reinforces consumer protection rights when transportation providers fail to meet their contractual obligations.
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Bus takes different route, passenger misses flight; consumer commission orders Rs 73,000 payout
NEW DELHI: A district consumer commission in Andhra Pradesh has held a tours and travelling company after its bus took a different route and reached Bengaluru several hours late, causing the passenger to miss his flight to Delhi. The commission, in its order dated August 17, also awarded compensation for mental agony and litigation cost.
